--- title: Cleveland Ambassadors | Best Practices image: https://ambassadors.clevelandtalent.org/hubfs/Ambassadors/frame-2-top-left-image.jpg --- # Cleveland Resident ambassadors # Find everything you need to help welcome newcomers to The Land. If you don't find it, drop us a note so we can help you).  # WELCOME • CONNECT • ENGAGE View Training Presentation ## Who are Ambassadors? **You’re the connector — **you're who make this whole program work. We need you to make that human connection. You’re here to help **make the transition smoother**. Help newcomers and prospective residents plug into things they’ll love—whether that’s hiking trails, local meetups, or a volunteer group. You’re also what **makes Cleveland stand out** from everywhere else. You’re showing people why this is the place to be. Ultimately, you might be the reason someone might choose to stay or move here. Sure, the job or the move brings them here, but **you** help them feel like they actually belong.  ![frame-1-left-side-image](https://ambassadors.clevelandtalent.org/hubfs/Ambassadors/frame-1-left-side-image.jpg "frame-1-left-side-image") Conversation Talking Points ## What to expect after you're matched ### It's easy as 1-2-3 ## **1**   Set up ONE 15-minute call or in-person meeting. This is where you’ll get to know them. Learn what industry they work in, what do they like to do in their free time, is it just them or did they move/are they moving with family or friends. This meeting can be either in-person, via zoom, or over the phone. If you decide to meet in-person, we advise that you meet in a public setting. Intro Email Call Scripts Follow-Up Email ## **2**   Share TWO in-person community events or information related to their interests. Help encourage the newcomer to get involved in the community with your specific recommendations and insight. Invitation Email ## **3**   Facilitate THREE connections.  These could be groups, clubs, or people you think would really get along with this person. Connection Recommendations Email ## What an Ambassador *Does 👍 * Supports each newcomer's Path to Yes Offers a friendly welcome that helps newcomers feel like they're already part of the community  Serves as a "first friend" to those who move to your community  Answers specific questions about the community, or connects them to those who can Reports wins and challenges to the Cleveland Talent Alliance team to help continuously improve the program ## What an Ambassador *does NOT do 👎* Talk politics  Grumble about the weather  Ask "Why would you move HERE?!" Sell your goods or services Feel responsible to apply for anything on someone else's behalf Gossip about employers — always be positive  Never do anything that makes you feel uncomfortable or unsafe ## Resources to Share ### Here's useful information that you can share with newcomers to help them feel at home.  ### Housing & Neighborhoods Share local realtor contacts, neighborhood guides and rental resources to help newcomers get settled fast. ### Childcare & Schools Share information about school districts, enrollment and childcare resources to help familes find the right fit. ### Jobs Cleveland is full of opportunity. Share the [regional job board](https://jobs.clevelandtalent.org/jobs) and local employers so newcomers can hit the ground running. ### City Services Help newcomers find the basics — utilities, DMV, voter registration and local city offices. ### Things to Do Share the [Destination Cleveland](https://www.thisiscleveland.com/) site with newcomers and show them your favorite events to attend. ### Health Care Help newcomers find the care they need from day one. Share local hospitals, clinics and resources. ### Community Groups Share local clubs, volunteer organizations, faith communities and hobby groups to help newcomers find their people. ### Community Facilities Help newcomers discover the spaces where everyday life happens (library, fitness centers, etc.) ### Other Resources Help newcomers find the everyday essentials that make a new place feel like home base — where to grab groceries or get a prescription. Community Resources Template ## Ambassador FAQs My newcomer hasn't replied. What should I do? Follow up with a short, friendly email that says something along the lines of “*Hey I’m just checking in to see if you’d still like to connect. No pressure – just know that I am here whenever you want to connect!”* My newcomer seems unsure and overwhelmed. How can I help them? Depending on where newcomers are at in their journey, if they’ve just recently moved then they might feel a bit overwhelmed. In this case, we advise that you recommend 1-2 low-stake activities like a farmers market, casual meet-up, or a laid back community event. My newcomer isn't sure what they're looking for. What should I do? Try asking open-ended questions like – “*What do you usually like to do on weekends?*” or “*Is there something you’ve always wanted to try in a new place?*” Or share a few diverse recommendations like a hiking group, networking event, and a favorite coffee shop you enjoy going to. This will help them start exploring. I don't have the right connection for my newcomer. How can I help them? Remember, sometimes you are not going to have all the answers! Reach out to Sara Greicius, Talent Alliance Director, at [sgreicius@clevelandtalent.org](mailto:sgreicius@clevelandtalent.org) or fellow Ambassadors for ideas or introductions. I feel uncomfortable or unsafe. How should I proceed? You’re not expected to meet with anyone you don’t feel comfortable with. Trust your instincts. If you do find yourself in this situation, we advise that you immediately contact Sara Greicius, Talent Alliance Director, at [sgreicius@clevelandtalent.org](mailto:sgreicius@clevelandtalent.org) team for support and next steps. How do I opt out of being a Resident Ambassador? If being an Ambassador is no longer a good fit for you, simply send an email to Sara at [sgreicius@clevelandtalent.org](mailto:sgreicius@clevelandtalent.org) to let her know. We'll ensure any newcomers you're currently working with continue to receive the support they need during the transition. # connect with us Send us any questions, updates or feedback.  Prefer direct email? Feel free to contact Sara at: [sgreicius@clevelandtalent.org](mailto:sgreicius@clevelandtalent.org).